Frequently Asked Questions
We’ve included more information about our fees and other commonly asked questions below. If you can’t find what you’re looking for, please email info@thehadleighvets.com
What if I have pet insurance?
We are happy to accept direct pet insurance claims, subject to seeing your pet insurance policy details and full medical history. We do not change administration fees for processing pet insurance claims. If your pet insurance company decline your claim you will need to settle your account.
Are you an independent practice?
Yes! The Hadleigh Vets is 100% independent and exclusively owned by vets. We were founded and are led by Dr. Jo Cobbett MRCVS and Dr. Jess Hudson MRCVS. Unlike many practices who are owned by large corporations, our practice allows us to keep our focus exactly where it belongs: our Hadleigh community and your pets.
We were also established with the support of fellow vets and colleagues, Dr. Kyle Eadie and Dr. Laurie Barrow. Whilst they are not involved with the day-today clinical work, they also provide hands-on support with advanced imaging and orthopaedic surgery when needed. They established our sister practice, The Woodbridge Vets, in 2022 and also help vets open and run their own independent practices. Each practice is a separate legal entity which is owned and run within that individual team. We strongly believe this independence is more important than ever.
What is your plan for out of hours care?
If your pet is sick and presents to us during our opening hours or has undergone surgery with us, we will make every effort to keep them on site. We will provide continuous care with a vet or nurse at our clinic as long as this is clinically appropriate.
For new calls outside of our opening hours we are partnering with our colleagues at Vets Now.
Will you be offering a Health Plan?
Yes! You can join 'The Hadleigh Pet Club'. Some of the pet club benefits are:
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Annual Core Vaccinations
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No More Fleas, Ticks are worms with the most effective treatments
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10% discounts on dentistry and food
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6 monthly health check with our exceptional nursing team
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50% discount on Kennel Cough Vaccination
How experienced are you?
We have both held senior vet or director positions in practice before starting The Hadleigh Vets. Jo qualified fourteen years ago and Jess qualified seven years ago, so just over 20 years experience between us in first opinion practice.
We also hold additional postgraduate qualifications - Jo in Ophthalmology and Jess in Emergency and Critical Care, meaning we also offer an advanced level of veterinary care in these fields.